Customer Support Executive – Voice Process

*Job Title: Customer Support Executive – Voice Process

Location: Hi-Tech City, Hyderabad

Employment Type: Full-Time

Process: Inbound Voice – Customer Support
Shift & Working Days
Night Shift: 5:00 PM – 2:00 AM
Working Days: 6 days a week
Weekly Off: 1 rotational week off
Eligibility
Graduation is mandatory.
Candidates awaiting graduation results are not eligible.
Intermediate pass candidates are not eligible.
Pursuing higher education candidates are not eligible.
B. Pharmacy students are not eligible.
SVAR Score: 50+
Language Requirements
Excellent verbal communication in English & Hindi
Regional language proficiency preferred.
Key Responsibilities
Handle inbound customer calls related to banking products and services.
Understand and resolve customer queries efficiently.




Provide accurate information about banking products and services.
Complete transactions and maintain accurate documentation.
Identify customer needs and cross-sell suitable banking products.
Escalate unresolved queries to the appropriate department.
Maintain high standards of customer service and quality.
Required Skills
Strong communication and telephone etiquette.
Positive active listening skills.
Customer-oriented approach with patience and empathy.
Basic computer knowledge and familiarity with MS Office.
Positive decision-making, logical reasoning and numerical ability.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Associate Voice Process Hyderabad
🏢 INDIAN MANPOWER SERVICES
📍 Hyderabad