Handle inbound and outbound customer calls professionally.
Understand customer requirements and provide accurate solutions.
Resolve customer queries, complaints, and service-related issues.
Maintain a polite, skilled, and empathetic approach.
Follow defined SOPs, scripts, policies, and compliance guidelines.
Escalate complex issues to the appropriate department or Team Leader.
Record customer interactions accurately in CRM/ticketing systems.
Maintain positive product, process, and policy knowledge.
Meet assigned KPI/SLAs, quality, productivity, and customer-satisfaction targets.
Handle difficult or irate customers calmly and professionally.
Maintain confidentiality of customer information.
Work effectively in a team and support business requirements.
Pay: ₹9,876.68 - ₹20,000.00 per month
Work Location: In person
📌 Customer Care Executive Cce Sahibzada Ajit Singh Nagar (India)
🏢 ScaleX Consulting
📍 India
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