JOB DESCRIPTION – SERVICE MANAGER

Company: SREE JAYANATHAN CHITS PRIVATE LIMITED
Designation: Service Manager
Department: Customer Service / Operations
Location: Branch / Multiple Branches

Job Summary

We are looking for an experienced and responsible Service Manager to manage customer service operations, handle customer queries, coordinate with branch teams, and ensure smooth and efficient service delivery.

Key Responsibilities
Manage day-to-day customer service activities at the branch.
Handle customer queries, complaints, and service-related issues professionally.
Coordinate with customers regarding chit payments, receipts, documents, auctions, and other service requirements.
Maintain positive relationships with existing customers.
Ensure timely resolution of customer complaints and requests.
Coordinate with Branch Manager, ABM, Collection and other departments.
Monitor customer follow-ups and pending service requests.
Ensure proper maintenance and verification of customer records and documents.
Support branch operations and maintain service quality.
Follow company policies, procedures, and compliance requirements.




Prepare and submit regular service-related reports to management.
Support customer retention and improve overall customer satisfaction.

Requirements
Any PG Degree
2–5 years of experience in customer service, finance, banking, insurance, chit funds, or related fields.
Positive communication and customer-handling skills.
Basic knowledge of MS Office and computer operations.
Ability to manage a team and coordinate with different departments.
Target-oriented, responsible, and customer-focused.
Knowledge of chit fund operations will be an added advantage.

Skills
Customer Relationship Management
Communication Skills
Team Coordination
Problem Solving
Leadership Skills
Documentation & Reporting
Time Management

Salary & Benefits
Salary: ₹30,000 – ₹40,000 per month
Attractive incentives and performance rewards
Career growth opportunities
PF and other benefits as applicable

Employment Type: Full-time

Pay: ₹40,000.00 per month

Perks:
Cell phone reimbursement
Food provided
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Service Manager Perambalur (India)
🏢 Sree Jayanathan Chits Private
📍 India