Job Title: Food & Beverage Associate
Department: Food & Beverage Service
Reports To: Restaurant Manager / F&B; Supervisor
Duties & Responsibilities
Welcome guests warmly and provide excellent customer service.
Take food and beverage orders accurately and serve them promptly.
Explain the menu, daily specials, and recommend food and drinks.
Set up and transparent tables according to hotel standards.
Ensure the dining area is clean, organized, and hygienic at all times.
Coordinate with the kitchen and bar to ensure timely service.
Handle guest requests, complaints, and special dietary requirements professionally.
Prepare and present guest bills and process payments accurately.
Follow food safety, hygiene, and hotel SOPs.
Assist with opening, closing, inventory, and side-station duties.
Promote upselling to increase food and beverage revenue.
Maintain professional grooming,
teamwork, and positive guest interactions.
Required Skills
Excellent communication and interpersonal skills
Customer service orientation
Basic food & beverage knowledge
Teamwork and positive attitude
Ability to work under pressure
Positive grooming and presentation
Basic POS/billing system knowledge
Time management and multitasking skills
Qualifications
Diploma/Degree in Hotel Management or Hospitality or any field of disciple
0–2 years of experience in hotel or restaurant service (freshers can also apply
Positive English communication skills; additional languages are an advantage.