Role & responsibilities

- Provide daily IT support to end users, troubleshooting laptop/desktop hardware, software, and connectivity issues in a timely manner.

- Handle laptop and desktop maintenance, including OS installation, software updates, and hardware troubleshooting.

- Manage laptop imaging, configuration, and deployment for new hires and replacements.

- Maintain IT asset inventory, including laptop allocation, returns, and lifecycle tracking.

- Administer and support the Microsoft Office 365 environment, including Exchange Online, SharePoint, Teams, OneDrive, and Azure AD.

- Manage user accounts, access provisioning, and permissions in Active Directory and O365.

- Support and troubleshoot basic network infrastructure, including LAN/WAN, VPN, and firewalls.





- Monitor system performance and proactively resolve issues to minimize downtime.

- Assist with backup, disaster recovery, and endpoint security processes, including patch management and antivirus.

- Maintain accurate documentation of systems, configurations, and standard operating procedures (SOPs).

- Escalate and coordinate with L3 teams or vendors for complex technical issues as needed.

- Stay updated with new tools and technologies to recommend process improvements.

Preferred candidate profile

- Microsoft Certified: Up-to-date Desktop Administrator Associate / Microsoft 365 Certified

- CompTIA A+ / Network+

- ITIL Foundation

📌 System Administrator (Hyderabad)
🏢 Wintech Services
📍 Hyderabad