JOB TITLE : Supply Chain Regional Customer Care Manager - Mumbai, India

Hello, were LOral, We''re not just building brands, we''re shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). IntriguedKeep reading, this might be the opportunity you''ve been searching for.

A Day in the Life

As a Supply Chain Regional Customer Care Manager, you will be the key link between our supply chain and our valued customers in the General Trade, CSD, and Institutional channels. Reporting to the Customer Care Lead, you will drive customer satisfaction and operational excellence by ensuring optimal product availability and fostering strong relationships. This is an opportunity to make a significant impact through data-driven decisions and process automation.

- Drive Customer Success: You will analyze performance metrics and collaborate with customers and commercial teams to maximize product availability, manage the product catalogue, and ensure seamless execution for promotions and current launches.
- Enhance Operational Excellence: You will lead supply chain transformation projects, analyzing the end-to-end process to identify opportunities for automation, cost reduction, and waste elimination.
- Foster Strategic Collaboration: Acting as the single point of contact for your accounts, you will work closely with internal teams across Sales, Logistics, Planning, and Finance to align on strategies and drive continuous improvement.
- Lead with Data: You will prepare and analyze supply chain data to generate insights, recommend process improvements, and make informed decisions that enhance efficiency and service levels.

We Are Looking For We are seeking a proactive and analytical individual with a strong commitment to customer centricity and operational excellence. You are a natural problem-solver who can anticipate challenges and lead projects to automate and simplify processes.



Your ability to collaborate and influence stakeholders will be key to your success.

- A highly experienced professional with a solid background in supply chain management.
- An MBA from a premier institute is required.
- Fluency in English is essential.
- Customer Centricity: You place the customer at the heart of every decision.
- Data Analysis Insights: You possess strong analytical skills to interpret data and drive improvements.
- Project Management: You can lead transformation projects from conception to completion.
- Supply Chain Management: You have a deep understanding of end-to-end supply chain processes, including Order-to-Cash.
- Stakeholder Management: You excel at building relationships and collaborating across functions.

Whats In It For You

- A place for you to leave your comfort zone and grow beyond your potential (here, youll be encouraged to try new things and take risks!)
- Real responsibility from day 1, theres no sitting on the sidelines at LOral
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference.

WHO WE ARE: For 115 years, LOral, the worlds leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world.

With our broad portfolio of 37 international brands and ambitious sustainability commitments in our LOral for the Future program,



we offer every person around the world the best in terms of quality, efficacy, safety, sincerity and responsibility, while celebrating beauty in its infinite plurality.

Present in India since 1994, L''Oral India is a 100% subsidiary of L''Oral S.A. Today, L''Oral India is present on all distribution channels with 27 brands, available in consumer channels (L''Oral Paris, Garnier, Maybelline New York, NYX Professional Makeup); in hair and beauty salons (L''Oral Professionnel, Matrix, Krastase, Redken); in selective distribution (Kiehl''s, Lancme, Yves Saint Laurent), CeraVe and La Roche-Posay in pharmacies and drugstores, and perfumes and make-up sold through L''Oral International Distribution (Armani, Prada, Valentino, Ralph Lauren, Diesel, Victor Rolf, Mugler, Azzaro, Maison Margiela, Cacharel, Guy Laroche, Urban Decay, Paloma Picasso, Youth To The People).

L''Oral India employs more than 1,800 people in its head office in Mumbai, four regional offices, two production plants in Chakan (Maharashtra) and Baddi (Himachal Pradesh), two Research and Innovation centers in Mumbai (Maharashtra) and Bengaluru (Karnataka) and one India Technology Hub in Hyderabad.

In India, L''Oral''s Corporate Social Responsibility (CSR) initiatives are built around three pillars: empowerment, environment and education. In addition to the group''s CSR commitments, L''Oral''s brands (L''Oral Paris, Garnier, Maybelline New York, Krastase, Matrix, L''Oral Professionnel) are also leading community impact initiatives in India.

LOral is committed to building a diverse environment and is proud to be an equal opportunity employer. LOral closely prohibits discrimination against any employee or applicant for employment because of the individuals race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

📌 Supply Chain Regional Customer Care Manager - Delhi (New Delhi)
🏢 L Oreal India
📍 New Delhi