We are looking for a motivated and customer-focused Customer Care Executive to join our Inbound US Voice Process. The role involves assisting customers from the United States, understanding their requirements, resolving queries, and identifying suitable opportunities to recommend additional products or services.

The ideal candidate should have strong communication skills, a customer-first approach, and an interest in achieving sales and service goals.

Key Responsibilities
Handle inbound calls from US customers in a professional and courteous manner.
Understand customer requirements by actively listening and asking relevant questions.
Provide clear and accurate information regarding products, services, pricing, offers, and policies.
Identify customer needs and recommend relevant products or services when appropriate.
Handle customer questions, concerns, and objections with patience and professionalism.
Create positive customer experiences while working toward sales and revenue objectives.
Record customer interactions, requests, and sales-related information accurately in the CRM system.
Work toward individual and team performance targets, including service and sales metrics.
Stay updated on product offerings, promotions, processes, and relevant industry developments.




Follow company policies, quality standards, and established call-handling procedures.

Candidate Requirements
Strong spoken and written English communication skills.
Previous experience in customer service, telesales, inside sales, or a voice-based process is preferred.
Customer-oriented attitude with good listening and problem-solving abilities.
Comfortable handling customer conversations and sales-related discussions.
Ability to multitask and manage multiple responsibilities in a quick-paced work environment.
Good computer skills and familiarity with CRM or customer management systems.
Ability to work in rotational shifts, including evenings, weekends, and holidays, as required.

Educational Qualification
Bachelor's degree in any discipline is preferred.
3-year diploma holders may also apply.

What We Offer
Flexible work schedule
Health insurance
Paid sick leave
Provident Fund (PF)

Work Location: In Person

Employment Type: Full time

Pay: Up to ₹23,000.00 per month

Advantages:
Flexible schedule
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Care Executive Chandigarh
🏢 Eclerx Chandigarh
📍 Chandigarh