Job Summary:
We are looking for a Back Office Executive who can efficiently handle office correspondence, coordinate with branch heads and technicians, and ensure timely follow-up and reporting of service-related activities.
Key Responsibilities:
Handle official email correspondence and maintain proper records.
Review key emails and prepare regular updates/reports for the CMD.
Coordinate with Branch Heads and Technicians regarding customer complaints and service requirements.
Follow up on technician visits and ensure complaints are attended to within the required timeline.
Coordinate and schedule branch visits as required.
Track pending complaints, service visits, and follow-ups.
Maintain proper documentation of complaints, visits,
and correspondence.
Communicate with branches and field teams to ensure smooth day-to-day operations.
Prepare daily/weekly status reports for management.
Requirements:
Valuable written and verbal communication skills.
Proficiency in MS Office, Excel, and email correspondence.
Valuable coordination and follow-up skills.
Ability to manage multiple tasks and communicate effectively with branch and field teams.
Prior experience in back-office, coordination, service support, or administration will be preferred