Role & Responsibilities CCE (Inbound & Outbound)
Handle inbound and outbound customer calls professionally.
Respond to customer queries, requests, and complaints effectively.
Provide accurate information about products, services, and processes.
Make outbound calls for customer follow-ups, confirmations, and updates.
Maintain proper call records and update customer information in the system.
Achieve assigned quality, productivity, and performance targets.
Follow company policies, processes, and communication standards.
Escalate unresolved customer issues to the appropriate department.
Ensure a positive customer experience during every interaction.

Preferred Candidate Profile
Education:



12th Pass / Graduate (as per process requirement).
Freshers and experienced candidates can apply.
Positive verbal and written communication skills.
Positive command of English/Hindi as required for the process.
Basic computer knowledge and ability to work on multiple applications.
Good listening, problem-solving, and convincing skills.
Comfortable working in rotational shifts.
Customer-focused with a positive and qualified attitude.
Ability to work under pressure and meet targets.
Immediate joiners preferred.

📌 Walk In Customer Care Executive Indore
🏢 Digitide Solutions
📍 Indore