RESPONSIBILITIES
Monitor and respond to all incoming leads (phone, WhatsApp, web forms, ad platforms, walk-ins logged digitally) during shift.
Call each recent lead immediately and follow up persistently until a explicit outcome is reached (qualified, not interested, no response).
Qualify leads using predefined checklist (budget range, timeline, product interest, decision-maker, location).
Assign a lead score and pass sales-ready (high-score) leads to the sales team with explicit notes and next-action suggestions.
Maintain accurate, real-time records in CRM for every contact attempt, message, and outcome.