Job Title: Customer Service Executive

Location: Edappally, Kochi, Kerala
Employment Type: Full time
Experience: Freshers can apply

Job Description

We are looking for a Customer Service Executive to join our team. The candidate will be responsible for communicating with clients, coordinating service requirements, following up on enquiries, and supporting day-to-day customer service activities.

Key Responsibilities
Communicate with existing and prospective clients.
Understand customer requirements and provide appropriate information.
Coordinate with internal team members to complete client requirements.
Follow up on enquiries and service requests.
Prepare and share quotations and proposals as required.
Maintain customer and enquiry records.
Follow up on pending payments when required.
Support customer retention and service-related activities.
Handle routine customer queries through phone, email, and messaging platforms.

Requirements




Good communication and interpersonal skills.
Basic knowledge of MS Office and email.
Ability to communicate professionally with customers.
Good follow-up and coordination skills.
Willingness to learn company processes and services.
Fresh graduates are welcome to apply.

Preferred Qualification
Bachelor's degree in any discipline.
Candidates with experience in customer service, office administration, sales coordination, or client handling will be considered.

What We Offer
Full time employment.
Professional working setting.
Training and on-the-job learning.
Opportunity to develop customer service and business coordination skills.

Work Location: Edappally, Kochi

Pay: ₹10,559.40 - ₹34,679.27 per month

Work Location: In person

📌 Customer Service Officer Kochi
🏢 PINNACLE ITES
📍 Kochi