Monotech Engineers is looking for an experienced CRM Executive / Manager to manage B2B customer relationships, follow-ups, CRM data, complaints and coordination with Sales, Service and Production teams.
Key Responsibilities
Manage customer relationships and regular follow-ups.
Handle customer queries, complaints and support.
Maintain CRM data, leads, enquiries and customer records.
Coordinate with Sales, Production, Service and Dispatch teams.
Track quotations, orders, deliveries and customer requirements.
Prepare CRM reports and monitor customer satisfaction.
Requirements
3–7 years of CRM/customer handling experience.
Mandatory experience in a machine manufacturing company.
B2B/industrial customer handling experience preferred.
Knowledge of Zoho, Salesforce, HubSpot or similar CRM.
Valuable knowledge of MS Excel.
Solid communication, coordination and follow-up skills.
Graduate in any discipline; MBA preferred.