Role Summary

The Order Processing Executive is responsible for managing end-to-end order processing, ensuring accurate order entry, timely coordination with internal teams, and seamless delivery to dealers. This role acts as the central communication link between dealers, sales, and warehouse teams.

KRA: Task / Activities

Order Receiving
Receive orders through multiple channels:
– Office WhatsApp– Office mobile calls– Office landline– Sales team– Walk-in dealers
Ensure every order is clearly recorded and acknowledged
Maintain proper tracking of all incoming orders

Order Processing
Coordinate with billing team for order entry in Tally
Verify product details including item, quantity, and schemes
Check stock availability before processing
Immediately inform relevant teams in case of stock shortages

Warehouse Coordination
Share transparent and accurate order details with warehouse team
Ensure correct picking and packing of materials
Coordinate timely dispatch of orders

Dealer Communication




Confirm orders with dealers when required
Communicate stock shortages or delays
Provide dispatch updates and delivery status

Daily Reporting (Before 9 PM)
Orders Received
Orders Processed
Pending Orders
Stock Shortage Items
Any Issues / Escalations

KPI: Performance Metrics
Order accuracy rate (%)
Order processing turnaround time
On-time dispatch rate
Error/complaint reduction rate
Dealer satisfaction score

Required Skills
Solid data entry and computer skills (MS Excel, ERP systems)
Positive communication and coordination skills
Attention to detail and accuracy
Basic understanding of supply chain/order flow
Ability to multitask and prioritize work

Preferred skills
Experience in FMCG or distribution industry
Familiarity with inventory management systems
Knowledge of billing/invoicing processes

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Order Processing Executive George Town
🏢 Vedita Ventures
📍 George Town