Company Details

Experience: Minimum 6 months in Customer Service / BPO
Working Days: 5 Days Working
Week Offs: 2 Rotational Offs
Joining: Immediate Joiners Only

Cab Facility: 1 side Available during odd hours (7:00 PM to 6:00 AM)

Selection Process
HR Round
Operations Round
SHL Assessment
Client Round

Key Responsibilities
Handle customer queries and requests through various channels.
Understand customer requirements and provide appropriate resolutions.
Make outbound calls wherever required to provide information or resolve customer concerns.
Build and maintain positive customer relationships through excellent service.
Investigate and resolve customer complaints professionally and within defined timelines.
Coordinate with internal teams to fulfil customer requests and resolve issues.
Follow established processes, guidelines,



and scripts during customer interactions.
Maintain accurate records of customer interactions and resolutions in the CRM.
Achieve defined FTR, resolution time, quality, productivity, and SLA targets.
Escalate complex issues to the appropriate team or supervisor.
Handle multiple email threads and prioritize tasks effectively.
Capture customer feedback and share relevant insights with the concerned teams.

Candidate Requirements
Minimum 6 months of experience in Customer Service / BPO.
Excellent verbal and written communication skills.
Solid customer-handling and problem-solving abilities.
Comfortable working in a rotational shift setting.
Immediate joiners preferred/required.

📌 Customer Support Representative Noida (India)
🏢 NLB Services
📍 India