Role & responsibilities
Deliver innovative solutions within our internal Continuous Delivery and Integration solution based on user requirements
Build relationships with business and IT representatives at all levels, to assess, initiate, prioritize, refine, and drive appropriate technology solutions
Develop and maintain a product roadmap for his/her delivery area that synthesizes the needs of business customers over the long and short term. Manage delivery expectations with customers
Create, and groom a backlog of well-formed stories for implementation by the areas scrum team
Manage and communicate tradeoff decisions between scope (value / expected ROI) and schedule (higher operating expense in longer release cycles)
Effectively negotiate with business and IT stakeholders to prioritize work to be delivered by the Agile Scrum Team each sprint
Excellent written and verbal business and technical communication skills, working comfortably and ably with stakeholders at the department or division level
Must review technical solutions for compliance to business process and objectives, as well as IT standards
Work diligently and proactively to research,



respond and resolve customer issues in a timely manner
Manage to the definitions of done from feature acceptance criteria to release to ship working software to aligned business values
Identify trends and opportunities for process optimization, process redesign, or development of recent process/policies

Preferred candidate profile
Project management skills- Planning, Organizing, Risk identification and mitigation, delivery quality and timelines
Business analysis, critical thinking, conflict management and problem solving skills
Excellent verbal and written communication for influencing and leading customer facing engagements
Solid Technical background
Knowledge of global best practices in CRM space
Experience in BFSI domain shall be preferred but not mandatory.
Knowledge of web applications, databases (preferably Oracle), SQL
Knowledge of CRMnext.com preferred but not mandatory.
Robust knowledge in information technology architecture components, principles, procedures and practices

Education | First division (60%) throughout

📌 Business Analyst / Product Owner Role Noida (India)
🏢 Businessnext
📍 India