Work Mode : Work From Office
Employment Type: Full Time
Shift : Rotation Shift (27x7)
Job Description
Experienced in SAP PO/CPI application technology in order work with an offshore team of monitoring analysts.
Experience in SAP PO Single Stack application technology.
Interfaces with technical and process teams & understand technical support requirements.
Frequent monitoring and reporting to the offshore team Key Performance Indicators (KPIs) based on Service Level Agreement (SLA's)
Essential Skills & Experience:
Platform Expertise: Solid knowledge of SAP CPI, SAP BTP Integration Suite, API Management
Technical Skills: Proficiency in XML, JSON, REST, SOAP, ODATA, Groovy/JavaScript, and Integration patterns.
This role includes, but is not limited to the following:
Verify & trouble shooting interface failures
Monitor application performance
System outages and incident handling
Monitor and follow-up open notifications and Incidents in ServiceNow
Monitor shared mailbox for user requested action
Provide customer support through global hotline phone calls
System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)
On-call support during week Offs
Follow documented escalation procedures
Soft Skill Requirements:
Must speak, read and write English fluently
Able to articulate technical issues to a non-technical audience
Able to interact with Offshore team
📌 Po Cpi Support Engineer Chennai (India)
🏢 Dexian India Technologies
📍 India
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