Role & responsibilities

Required Technical Skills

Google CCAI Technologies

• Google Contact Center AI (CCAI)

• Dialogflow CX

• Conversational AI

• Virtual Agent Development

• Contact Center Automation

GECX / Generative AI

• Google GenCX / GECX Playbooks

• Gemini Models

• Vertex AI

• Prompt Engineering

• Prompt Evaluation

• LLM Integrations

• AI Agent Design

Development

• Python

• REST APIs

• gRPC

• Webhook Development

• Microservices Architecture

Cloud Technologies

• Google Cloud Platform (GCP)

• Cloud Functions

• Cloud Run

• BigQuery

• Vertex AI

• Pub/Sub

• Cloud Storage

Database & Tools

• SQL

• Postman

• GitHub

• GitLab





• JIRA

Preferred Skills

• Experience with telecom, banking, healthcare, retail, or customer service contact centers.

• Knowledge of speech analytics and conversational analytics.

• Hands-on experience with RAG (Retrieval Augmented Generation) architectures.

• Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.

• Exposure to omnichannel customer engagement platforms.

• Understanding of IVR call flows, contact center operations, and customer experience

transformation programs.

📌 Hiring For Google Ccai / Gecx Developer Hyderabad
🏢 Glauben Technologies
📍 Hyderabad