Candidate will handle CEO/CSH/Nodal Desk customer escalations received through email, ensuring timely resolution within SLA. The role involves complaint handling, coordination with internal teams, RCA and maintaining solid customer experience.
Key Requirements
Strong experience in Customer Service / Complaint Management / Escalation Management
Hands-on experience handling email-based customer escalations
Experience in CEO Desk / CSH Desk / Nodal Desk will be preferred
Solid written and verbal communication
Positive coordination with internal teams for end-to-end resolution
Experience in SLA/TAT, RCA and customer grievance handling
Female candidates only
📌 Email Escalations Credit Card Gurgaon New Delhi
🏢 Manpowergroup Services India
📍 New Delhi
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