Responsibilities
Gainsight Platform Administration - Serve as the primary administrator for the Gainsight platform
Configure and maintain customer health scores, rules engines, and automated workflows
Manage Gainsight objects, data models, and integrations
Ensure data accuracy and integrity between Gainsight and CRM systems (e. g. , Salesforce)
Customer Success Operations Support - Build and maintain customer lifecycle journeys
Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
Support renewal tracking and expansion prospect identification
Maintain playbooks and success workflows
Reporting & Analytics - Develop dashboards and reports to track customer health
Reporting & Analytics - Develop dashboards and reports to track renewal pipeline
Reporting & Analytics - Develop dashboards and reports to track customer adoption
Reporting & Analytics - Develop dashboards and reports to track expansion opportunities
Provide insights to leadership on customer engagement and retention trends




System Integration & Data Management - Manage data integrations between Gainsight, CRM, billing systems, and product usage data
Ensure customer data is properly structured for health scoring and segmentation
Monitor data syncs and troubleshoot issues
Process Optimization - Continuously improve customer success processes through automation
Identify prospects to streamline renewals, onboarding, and adoption tracking
Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows
User Enablement - Train Customer Success Managers and Renewals teams on effective Gainsight usage
Create documentation and best practices
Provide ongoing support to internal users

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Application Engineer Pune
🏢 Cadence
📍 Pune