Designation: Senior AR Caller (Home Health)
Department: Revenue Cycle Accounts Receivable
Reporting To: Team Lead – Accounts Receivable
Location: Pune, Work from Office
Job Type: Full Time, Permanent
Shift: US Shift / India Night Shift
Role Overview:A Senior AR Caller is responsible for handling handle US healthcare providers’ Accounts Receivable.
Specialty : Home Health
Job Responsibilities:
Review the claim allocated and check status by calling the payer or through IVR /Web Portal
Responsible for calling insurance companies in the US and following-up on outstanding accounts receivable
Ask relevant questions depending on the issue with the claim and record the responses
Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
Record the actions and post the notes on the customer’s revenue cycle platform
Ensure that the quality and production are met as per expectations
Understanding of denials and denial reasons and obtain resolution from carriers
Claim submission – Electronic, Paper or Direct Data Entry (DDE)
Use appropriate client specific call note standards for documentation
Helping other team members to ramp-up their production, solve queries (if any)
Train junior team members on client specific processes when required
Job Requirements:
Should have a minimum of 4 years of experience in A/R calling for the US healthcare provider market with Home Health Specialty.
Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Client's medical billing software training will be provided.
Should have robust revenue cycle and denial management knowledge
Knowledge of HIPAA, Insurances and their Plans, Worker’s Comp, No-Fault
Robust oral and written communication skills (English)
Excellent Calling etiquette
In-depth knowledge of MS office
Ability to multi-task