Role & responsibilities
Discrepancy Reporting & Tracking: Daily recording and monitoring of DEPS cases (Damage, Excess, Pilferage, and Shortage) using Transport Management Systems (TMS).
Root Cause Analysis (RCA): Identify gaps in location-specific or customer-specific shipment handling and share RCA reports to prevent recurring issues with CAPA
Case Closure & Action Plan : Work closely with the operations department to ensure the timely closure of open DEPS cases and the recovery of lost or misplaced items with action plan
Claims & Insurance Coordination: Coordinate with insurance providers to settle claims promptly and issue Certificates of Facts (COF) to customers.
Financial Reconciliation: Manage the working and closure of Credit Notes related to shipment discrepancies.
Data Analysis & KPI Monitoring: Publish periodic DEPS performance data and drive continuous improvement across defined goals and metrics like revenue protection.
Preferred candidate profile
Logistics Industry Knowledge: Understanding of business models (B2B, B2C) and shipment types (FTL, PTL, Sundry).
Technical Proficiency: Experience with logistics management software .
Analytical Thinking: Robust problem-solving abilities to perform deep dives into key operational areas.
Communication: Coordination skills to act as a bridge between the hub, destination, and head office.