Role purpose objective
This role is vital as it is end to end vendor management, agency shall be handling, Portfolio across DPD buckets, NPA Write-off accounts, key area consists of agency manpower handling, proper allocation, daily recovery audit management as per company norms
Managing recovery through the set of agency team, coordinating between agency and company, sharing necessary details to agency, daily cash handling ensure timely payout release
Non-financial size
Number of vendors/ consultants - one or more as per the area allotted
Number of portfolio products - Micro Banking, Vehicle Finance Personal Loan
Key duties responsibilities of the role
Business/Financials (Only Relevant roles)
Planning Strategy
Responsible of handling entire collection agencies operation
Onboarding of current agencies as per area portfolio in delinquency
Planning of allocation and proper distribution of portfolio with strong execution
Ensure the recovery targets are met across all buckets.
Driving collections of interest, bounce charges other charges
Maintaining of account wise robust feedback mechanism
Drive collection strategy as per the portfolio and area understanding.
Driving settlements repossession of vehicles as per targets.
Budgeting
To work on increasing the productivity
Need to work on cost to recovery ratio and ensure cost low at anytime
Manpower Planning Sales Planning
Proper manpower planning as per portfolio in the given area
Plan agency/team wise targets to achieve the monthly targets
Core Function Areas of Responsibility (AORs)
Ensure proper allocation for agency teams and drive for productivity
Ensure regular field visits along with the agency teams for better control
Provide all necessary legal action support to agency to perform better
Ensure collection software utilization if any at the fullest extent