Job Title: Customer Support Team Leader
Location: Mohan Estate, Delhi
Experience Required: 57 Years
Qualification: Graduate (Any Discipline)

About the Role:
We are looking for a energetic and experienced Customer Support Team Leader to join the Lenskart family. This role involves leading a team of customer support representatives, ensuring exceptional service delivery, and driving overall team performance. The ideal candidate should have prior on-paper team-handling experience and a strong background in customer support operations.

Key Responsibilities:
Lead and motivate a team of customer support executives to deliver excellent customer service.
Create an inspiring team workplace with open and effective communication.
Set clear goals, monitor performance, and ensure targets are achieved.
Manage day-to-day operations, performance tracking, and reporting of key operational metrics such as CSAT, Quality Scores, Shrinkage, and Attrition.
Conduct regular coaching sessions, identify training needs, and ensure continuous skill development.
Address and resolve escalated customer issues promptly and effectively.




Build strong rapport with team members and stakeholders to maintain engagement and reduce attrition.
Drive process improvements to enhance overall customer experience.
Organize team-building activities to strengthen collaboration and morale.
Ensure effective shift management to meet business requirements.

Requirements:
Minimum 3–4 years of on-paper experience as a Team Leader in a customer support/contact center setting.
Strong understanding of contact center operations and key performance metrics.
Excellent communication, coaching, and problem-solving skills.
Proven ability to manage and motivate teams to achieve performance goals.
Proactive, well-organized, and comfortable working in a quick-paced environment.
Strong customer-first mindset with a focus on quality and satisfaction.

Why Join Lenskart?
Be part of one of India’s fastest-growing and most innovative retail brands.
Work with a passionate, high-performing customer success team.
Opportunity for growth and development in a dynamic, customer-centric environment.

📌 Customer Support Team Lead New Delhi
🏢 Lenskart
📍 New Delhi