- Manage day-to-day outlet operations and ensure smooth opening, closing and shift handovers.
- Supervise staff, allocate duties and monitor attendance, grooming, discipline and productivity.
- Train and guide team members on SOPs, product knowledge, hygiene and customer service.
- Ensure excellent customer experience and resolve customer complaints promptly.
- Maintain strict food safety, hygiene, cleanliness and grooming standards.
- Monitor product quality, storage temperatures, FIFO and proper food handling.
- Conduct daily inventory checks and ensure ERP stock matches physical stock.
- Monitor wastage, expiry, stock variances and material consumption.
- Support achievement of sales targets through upselling, product knowledge and customer engagement.
- Ensure correct billing,
cash handling and payment reconciliation.
- Ensure all company SOPs, checklists and documentation are followed.
- Monitor equipment, maintenance and overall outlet upkeep.
- Implement company promotions and initiatives at the outlet.
- Identify operational problems proactively and resolve them without waiting for instructions.
- Report key issues relating to staff, customers, stock, cash, hygiene, equipment and operations to the Restaurant Manager.
- Take complete responsibility for outlet operations in the absence of the Restaurant Manager.