Roles & Responsibilities:

Patient Communication

- Handle inbound and outbound calls to/from patients.
- Provide information about healthcare services, specialties and locations.
- Confirm or reschedule appointments.

Data Entry & Record Maintenance

- Update patient details in systems accurately.
- Maintain call logs, appointment status and follow-up notes.

Insurance Coordination

- Clarify patient queries regarding insurance coverage, eligibility, or claim status.
- Coordinate with insurance providers if required.

Follow-up & Feedback

- Follow up with patients’ post-consultation for feedback or ongoing care.
- Remind patients of upcoming checkups, medication adherence, or test results.

Lead Generation & Conversion

- Call potential patients to introduce services.
- Convert inquiries into appointments.





Customer Service & Query Resolution

- Address patient complaints and escalate to the right department.
- Guide patients on procedures, preparations and documentation needed.

Skills Required

- Excellent communication skills
- Basic knowledge of medical terminology
- Familiarity with EMR (Electronic Medical Record) systems
- Patience, empathy and professionalism
- Attention to detail
- Ability to work under pressure

Language:

- Telugu (Preferred)
- English (Preferred)
- Hindi (Basic)

Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month

Benefits

- Versatile schedule

Work Location: In person

📌 Sr. Telecaller (Guntur)
🏢 RASYA Clinic
📍 Guntur