Welcome and assist guests during check-in and check-out.
Handle room reservations, room allocations, and guest requests.
Ensure smooth and productive front desk operations.
Maintain accurate guest records and hotel documentation.
Handle guest queries, complaints, and feedback professionally.
Coordinate with Housekeeping, F&B;, Engineering, and other departments for guest requirements.
Manage billing, cash handling, card payments, and other front office transactions.
Handle telephone calls, emails, and guest communications.
Provide information about hotel facilities, services, and local attractions.
Monitor room status and coordinate with Housekeeping for timely room readiness.
Prepare shift reports and ensure proper handover to the next shift.
Follow hotel SOPs, service standards, safety procedures, and guest privacy guidelines.
Maintain a skilled appearance and ensure high standards of guest service.
Assist the Front Office Manager / AFOM in daily operations and administrative tasks.
Advantages:
Food provided
Health insurance
Leave encashment
Provident Fund