Job Description:

We have an immediate hiring requirement for the position of Support Executive at our Ahmedabad office. Kindly find the details below and share relevant profiles matching the requirements.

Position: Support Executive
Location: Ahmedabad
Experience: 1 to 2 Years
Qualification: BCA or Any Graduate

Budget Range: Up to ₹3.60 LPA

Languages Required:
Tamil
English
Hindi

Key Skills Required:
Excellent verbal and written communication skills
Strong customer handling and interpersonal skills
Problem-solving and analytical mindset
Effective time management and organizational skills
Ability to work collaboratively in a team setting
Hands-on experience with CRM and Ticket Management tools
Ability to understand client requirements and provide appropriate solutions
Proficiency in documentation and reporting

Roles & Responsibilities:
Manage and monitor support tickets to ensure timely resolution and customer satisfaction.
Provide first-level support to clients by addressing queries, issues,



and service requests.
Coordinate with internal teams for issue escalation and resolution.
Participate in client meetings and support implementation activities.
Conduct product training sessions for clients and end users.
Prepare and maintain project-related documentation and support records.
Gather and document Change Requests (CRs) from clients.
Track and follow up on open issues to ensure timely closure.
Ensure adherence to organizational processes, policies, and compliance requirements.
Build and maintain strong client relationships through effective communication and support.

Key Competencies:
Customer-centric approach
Solid communication and presentation skills
Attention to detail
Ability to multitask and prioritize effectively
Quick learner with a proactive attitude
Solid sense of accountability and teamwork

📌 Support Executive Tamil, English & Hindi Speaking Ahmedabad
🏢 Mantras2Success
📍 Ahmedabad