IBM Tivoli Support Engineer –

Role: IBM Tivoli Support Engineer / Application Support Engineer

Support Level: L2/L3

Experience: Typically 4–8 years The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster including weekend support.

Key Responsibilities
Provide L2/L3 production support for IBM Tivoli applications and components.
Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
Troubleshoot Tivoli application/service failures and connectivity issues.
Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
Investigate alerts and production incidents using application and OS logs.
Perform root cause analysis (RCA) for recurring or critical incidents.
Support installation, configuration, patching, upgrades, and maintenance activities.
Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
Write and maintain Shell/Python scripts for monitoring, health checks,



log analysis, and operational automation.
Work with database teams for Tivoli-related database connectivity and performance issues.
Handle incident/change/problem/service-request tickets using ITSM processes.
Maintain SOPs, runbooks, operational documentation, and knowledge articles.
Participate in on-call/production support and major incident troubleshooting as required.
Coordinate with IBM/vendor support for complex product issues.

Required Technical Skill Set

Skill Area Expected Knowledge

IBM Tivoli Administration, configuration, monitoring and troubleshooting

Linux/Unix Solid command-line and system troubleshooting

Shell Scripting Bash/Korn shell scripting and automation

Python Basic-to-intermediate scripting for support automation

Database SQL fundamentals; DB connectivity and troubleshooting

Networking TCP/IP, DNS, ports, firewall and connectivity troubleshooting

📌 Application Support & Maintenance Ibm Tivoli Noida
🏢 NTT DATA Services
📍 Noida