Sr. Social Media Manager

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nRole Summary

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nWe are looking for a Sr. Social Media Manager / Client Delivery Manager who will own end-to-end delivery and client success for a set of clients.

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nAt Digital Mojo, clients are managed in small, dedicated teams (called pods).

nEach pod works like a mini-agency, responsible for strategy, execution, performance, and client satisfaction.

nYou will act as the single owner for your clients — coordinating social media, performance marketing, creatives, and execution — while ensuring quality, timelines, and results.

nThis is not a coordination-only role.

nThis is an ownership role.

nWhat is a “Pod”? (For clarity)

nA pod is a small, dedicated client team consisting of:

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- A Client Manager (you)
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- Social Media Managers
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- Performance Marketer
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- Video/Creative support
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nYou will lead this team and be accountable for outcomes.

nKey Responsibilities1. Client Ownership & Communication

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- Be the single point of contact for 6–7 clients
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- Lead weekly/monthly client calls
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- Understand client business goals and pressure points
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- Set expectations clearly and manage scope
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- Handle escalations calmly and proactively
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n2. Strategy & Planning

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- Own monthly plans and priorities for each client
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- Align social media, performance marketing, and creatives into one plan
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- Use performance insights to guide content and campaigns
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- Ensure all execution supports business outcomes
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n3. Team & Delivery Management

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- Manage a small delivery team assigned to your clients
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- Allocate work clearly and avoid overlaps
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- Ensure all deliverables are on time and high quality
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- Maintain execution discipline and standards
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n4. Performance Oversight

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- Review and understand key performance metrics (CPL,



ROAS, CTR, conversions)
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- Work closely with performance marketers to course-correct
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- Ensure performance reports are accurate and meaningful
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n(You are not required to run ads, but must understand performance well.)

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n5. Quality Control & Accountability

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- Final responsibility for calendars, creatives, messaging, and reports
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- Ensure there are no surprises for clients
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- Track deadlines, deliverables, and service levels
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n6. Commercial & Retention Responsibility

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- Own client retention and satisfaction
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- Identify upsell or growth opportunities
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- Protect margins by controlling scope creep
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- Understand capacity and workload limits
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nKey Success Metrics

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- Client retention
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- Client satisfaction
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- On-time delivery
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- Performance stability/improvement
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- Low escalation rate
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- Strong internal coordination
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nRequired Experience & Skills

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- 4–7 years experience in a digital marketing / agency setting
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- Experience managing multiple clients simultaneously
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- Strong understanding of:
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- Performance marketing fundamentals
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- Social media execution
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- Creative workflows
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- Excellent communication and presentation skills
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- Strong planning and prioritization ability
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- Calm under pressure, solution-oriented mindset
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nWhat This Role Is NOT?

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- Not a task tracker
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- Not a coordinator-only role
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- Not a junior AM role
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- Not a performance-only role
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nThis role is about ownership, judgment, and accountability.

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nWhy Join Digital Mojo?

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- Clear ownership and authority
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- Structured team model (no chaos)
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- High-value clients (real estate & growth brands)
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- Performance-driven culture
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- Clear growth path into Group Account Manager / Delivery Head roles
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📌 Sr. Social Media Manager (Hyderabad)
🏢 Digital Mojo - Branding and Digital Marketing Agency in Hyderabad
📍 Hyderabad