Sr. Customer Relationship Officer /Team Leader (Ambala)

Sr. Customer Relationship Officer /Team Leader (Ambala)

27 Sep
|
SK Finance
|
Ambala

27 Sep

SK Finance

Ambala

Role & responsibilities

Team Management-

- Lead a team of customer relationship officers/tele callers.
- Monitor performance, track metrics, and provide coaching.

1. Process Adherence-

- Ensure team follows collections processes and policies.
- Drive quality and compliance in customer interactions.

1. Target Achievement-

- Meet collections targets and manage team performance.
- Identify challenges and implement solutions.

1. Reporting & Insights-

- Generate reports on team performance and trends.
- Provide insights to management and suggest improvements.

1. Customer Escalations-

- Handle escalations and ensure customer satisfaction.
- Collaborate with other teams for resolution

📌 Sr. Customer Relationship Officer /Team Leader (Ambala)
🏢 SK Finance
📍 Ambala

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