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- Manage and grow existing client accounts within the IT Staffing / Contract Staffing business.
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- Drive end-to-end account management, including client relationship management, requirement gathering, delivery coordination and issue resolution.
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- Work closely with recruitment and delivery teams to ensure timely fulfilment of client requirements.
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- Develop strong relationships with HR, Talent Acquisition, Procurement and Business stakeholders .
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- Identify opportunities for upselling, cross-selling and account expansion .
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- Manage client escalations and ensure high levels of customer satisfaction.
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- Track account performance, revenue, margins, fulfilment and operational metrics.
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- Participate in client meetings, business reviews and negotiations.
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- Support commercial discussions, rate negotiations, renewals and contract extensions.
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- Drive business growth through existing accounts and identify potential current opportunities.
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nRequired Skills
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- Strong experience in IT Staffing / Contract Staffing / C2H .
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- Proven experience in Account Management and client handling .
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- Good understanding of IT technologies and staffing models.
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- Strong communication, negotiation and stakeholder-management skills.
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- Experience handling enterprise clients and large-volume requirements.
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- Strong commercial acumen with a focus on revenue and account growth.
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nAdditional Advantage
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- Candidates who have handled or currently handle accounts such as Accenture or Infosys will have an added advantage.
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- Experience managing large enterprise/GCC accounts will be preferred.
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nKey Competencies
nClient Management | Account Growth | IT Staffing | C2H | Contract Staffing | Business Development | Stakeholder Management | Negotiation | Revenue Management | Delivery Coordination