About Us: SUNROOOF is an creative brand under the esteemed Magppie Group. SUNROOOF is the world's first lighting system which brings the experience and benefits of sunlight inside any room. It changes its colours and brightness to match with the sky outside. SUNROOOF is innovation in the lighting industry and it is really the future of lighting. Our mission is to make dark and dull spaces infused with sunlight and positivity.

SUNROOOF is not just an aesthetical light fixture, it improves well-being of people by making them feel more joyful, focused, and improving sleep cycles through the visual simulation of real sunlight indoors.

Job Summary:

We are looking for a proactive and customer-focused Social Media Customer Support Executive to manage customer interactions across our social media platforms. The ideal candidate will be responsible for responding to Instagram Direct Messages (DMs), WhatsApp messages, and Instagram comments in a timely, professional, and engaging manner. The role requires excellent communication skills, attention to detail, and the ability to represent the brand positively in every interaction.

Key Responsibilities

- Respond promptly and professionally to Instagram Direct Messages (DMs).
- Handle customer inquiries and conversations via WhatsApp.




- Monitor and reply to Instagram comments while maintaining the brand's tone of voice.
- Provide accurate information about products, services, pricing, offers, and policies.
- Maintain response time and customer satisfaction standards.
- Keep records of customer interactions and report recurring issues or customer feedback.
- Stay updated on company products, promotions, and social media guidelines.

Required Skills & Qualifications

- Excellent written communication skills in English
- Strong interpersonal and customer service skills.
- Ability to multitask and manage multiple conversations simultaneously.
- Good typing speed and attention to detail.
- Familiarity with Instagram and WhatsApp Business.
- Basic computer proficiency and experience using social media management tools is preferred.
- Positive attitude, patience, and problem-solving mindset.

You may also reach out at (phone hidden) or [email protected]

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Social Media Intern (Delhi)
🏢 SUNROOOF
📍 Delhi