Strategy Development: Design and implement effective plans and targets for debt recovery and payment collection.
Team Leadership: Hire, train, mentor, and supervise collection agents and staff to improve daily efficiency.
Policy Compliance: Ensure all debt collection procedures comply with relevant legal regulations and company policies.
Account Negotiation: Handle escalated customer disputes and negotiate customized payment plans for delinquent accounts.
Reporting and Analysis: Track collection metrics, evaluate delinquent accounts, and prepare regular performance reports for upper management.