Position Description

Templar Shield is seeking a highly skilled ServiceNow TPRM Sr. Solution Engineer to provide advisory and technical leadership for the design, optimization,

implementation, and sustainment of ServiceNow Third-Party Risk Management solutions. This role translates business needs into practical platform capabilities,

prioritizes out-of-box functionality, and delivers solutions aligned with Templar Shield and ServiceNow best practices.

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Requirements

Primary Objectives

 Provide advisory support and implementation best practices for ServiceNow

Third-Party Risk Management.

 Assess and optimize existing ServiceNow TPRM implementations, including processes, workflows, configurations, and operating practices.

 Review and refine third-party risk tiering, Inherent Risk Questionnaires (IRQ),

Vendor Risk Assessments (VRA), and scoring methodologies to improve consistency and alignment with business needs.

 Define and recommend solution options for formally tracking risk mitigation activities in ServiceNow, considering applicable licensing constraints and other business, technical, and operational factors.

 Support the creation, review, and refinement of ServiceNow user stories,

acceptance criteria, process designs, test plans, and implementation documentation using Agile/Scrum methods.

 Provide advisory and subject matter expert support for client-led development,

testing, validation, defect management, user acceptance testing, rollout planning, and rollout execution.

 Prepare and support project-related documentation, solution demonstrations,

and stakeholder presentations.

 Provide post-rollout hypercare, troubleshooting,



and knowledge transfer for the TPRM solution in accordance with the applicable project plan or other written agreement.

 Provide knowledge transfer and advisory support to client personnel for ongoing operation, administration, and sustainment of the TPRM program following project completion.

 Design, configure, implement, and support TPRM workflows, assessments,

notifications, reporting, dashboards, portals, integrations, approval paths,

exceptions, and ongoing monitoring.

 Develop and maintain integrations between ServiceNow TPRM and third-

party tools using APIs and web services, including JSON, SOAP, and XML.

 Create and maintain solution design specifications, configuration records,

deployment notes, troubleshooting guidance, and technical knowledge articles.

 Provide technical guidance and TPRM best practices to client teams; train and mentor junior consultants and administrators.

 Collaborate effectively with distributed teams and manage assigned work in alignment with client expectations and delivery standards.

Qualifications

Core Experience

 5+ years of ServiceNow development or implementation experience, including at least 3 years focused on ServiceNow TPRM.

 Bachelor's degree from an accredited college or university, or equivalent relevant professional experience.

 Demonstrated ability to lead technical workstreams,



facilitate client discussions, solve complex problems, and exercise independent judgment in a customer-focused consulting setting.

 Excellent written and verbal communication, analytical, documentation,

troubleshooting, and teamwork skills.

Technical Skills

 Strong hands-on knowledge of ServiceNow TPRM and relevant platform capabilities, including Flow Designer, UI Builder, business rules, notifications,

UI pages, UI macros, formatters, database views, reporting, dashboards, and role-based security.

 Proficiency in ServiceNow scripting and development, including JavaScript,

Glide API, web services, and application configuration; experience with HTML and CSS. Familiarity with React, AngularJS, or Java is beneficial.

 Ability to design TPRM data models, workflow automation, integrations,

security roles, reports, and client-specific configurations while maintaining platform upgradeability.

 Knowledge of third-party risk assessment, compliance, control testing, issue management, remediation, internal audit, and continuous monitoring methodologies.

 Knowledge of common security and compliance frameworks, such as NIST

SP 800-53, NIST SP 800-171, NIST CSF, ISO 27000 series, PCI DSS, CIS,

and NERC CIP. Knowledge of ServiceNow Performance Analytics, ITSM, or

ITOM is a plus.

Certifications

 ServiceNow Certified System Administrator required. ServiceNow Certified

Implementation Specialist in TPRM preferred.

Pay: ₹100,000.00 - ₹130,000.00 per month

Experience

- ServiceNow development or implementation: 6 years (Required)
- ServiceNow TPRM: 3 years (Required)

Work Location: In person

📌 ServiceNow TPRM Sr.Solution Engineer (Jaipur)
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📍 Jaipur