Note: We Looking Only Immediate Joiner

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Role: ServiceNow Third-Party Risk Management – Business Analyst

Location: Delhi, India

Experience: 4–5 Years

Role: ServiceNow TPRM Business Analyst / Process Improvement / Requirements & Testing

Job Summary

We are looking for an experienced ServiceNow Third-Party Risk Management (TPRM) Business Analyst with 4–5 years of relevant experience. The candidate will work closely with business stakeholders, risk teams, technology teams, and ServiceNow developers to gather requirements, improve TPRM processes, manage requirements, and provide testing oversight.

The ideal candidate should have a strong understanding of ServiceNow TPRM/GRC processes, business analysis methodologies, workflow optimization, requirements management, and functional testing.

Key Responsibilities

ServiceNow TPRM

- Analyze and support Third-Party Risk Management processes implemented on ServiceNow.
- Understand vendor/third-party lifecycle processes including onboarding, due diligence, risk assessment, reviews, remediation, and ongoing monitoring.
- Work with stakeholders to identify process gaps and opportunities for automation and improvement.
- Support configuration and enhancement initiatives within ServiceNow TPRM.

Business Analysis & Requirements Management
- Conduct stakeholder discussions and requirement-gathering workshops.
- Translate business requirements into clear functional requirements, user stories, acceptance criteria, and process flows.
- Document current-state and future-state processes.
- Perform impact analysis for proposed process and system changes.
- Maintain requirements traceability throughout the development lifecycle.
- Collaborate with developers, architects, QA teams,



and business stakeholders to ensure requirements are understood and implemented correctly.

Process Improvement
- Identify inefficiencies, bottlenecks, and control gaps in existing TPRM processes.
- Recommend process improvements, workflow optimization, and automation opportunities.
- Support standardization of TPRM processes across business functions.
- Develop process maps, SOPs, and supporting documentation where required.
- Participate in continuous-improvement initiatives.

Testing & Quality Oversight
- Define and review functional test scenarios and test cases based on business requirements.
- Support SIT, UAT, regression testing, and defect management.
- Review test results and validate that implemented functionality meets business requirements.
- Coordinate with QA and development teams to investigate and resolve defects.
- Support business users during UAT and provide clarification on requirements.
- Ensure appropriate requirements-to-test-case traceability.

Required Skills
- 4–5 years of experience in Business Analysis, preferably within risk, compliance, GRC, TPRM, or ServiceNow environments.
- Hands-on understanding of ServiceNow TPRM / Vendor Risk Management processes.
- Strong experience in requirements gathering and documentation.
- Experience creating:
- BRD/FRD
- User stories
- Acceptance criteria
- Process flows
- Use cases
- Requirements Traceability Matrix (RTM)
- Experience with SIT/UAT and functional testing.




- Robust stakeholder-management and communication skills.
- Understanding of Agile/Scrum methodology.
- Experience working with ServiceNow development/configuration teams.
- Strong analytical and problem-solving abilities.
- Good proficiency with MS Excel, PowerPoint, Visio/Lucidchart, Jira/Confluence or similar tools.

Good to Have
- ServiceNow CSA or relevant ServiceNow certification.
- Experience with ServiceNow GRC/IRM.
- Knowledge of third-party/vendor risk management frameworks.
- Understanding of risk assessments, inherent/residual risk, controls, questionnaires, remediation plans, and risk acceptance.
- Experience with ServiceNow integrations and data flows.
- Knowledge of regulatory/compliance requirements related to third-party risk.

Key Competencies
- Business Analysis
- ServiceNow TPRM
- Requirements Management
- Process Mapping & Improvement
- Stakeholder Management
- User Story & Acceptance Criteria Creation
- SIT/UAT
- Defect Management
- Risk & Compliance
- Agile Delivery
- Documentation & Communication

Typical Deliverables
- Business/functional requirements
- User stories and acceptance criteria
- As-Is / To-Be process maps
- Requirement Traceability Matrix
- Functional specifications
- Test scenarios and test cases
- UAT documentation
- Defect reports and status tracking
- Process improvement recommendations
- SOP/process documentation

Candidate Profile A suitable candidate would typically be a ServiceNow Business Analyst / TPRM Business Analyst / GRC Business Analyst with approximately 4–5 years of experience who can independently bridge the gap between business stakeholders and ServiceNow technical teams, while also contributing to process improvement and testing activities.

📌 ServiceNow Third-Party Risk Management – Business Analyst || 5 Year+ || Delhi || Only Immediate Joiner|
🏢 Innova ESI
📍 Delhi