Job Title: ServiceNow Lead

Job Type: Full-Time

Interview Type: First Video then In Person

Duration: Long Term

Work Preference: Onsite

Work Location: Hyderabad, TS

As a ServiceNow - Lead, you will be responsible for designing, developing, and supporting ServiceNow ITSM solutions that enable efficient service management and digital transformation across the organization. You will work closely with business stakeholders, service owners, and cross-functional teams to deliver scalable ServiceNow solutions, enhance IT processes, and ensure platform stability, performance, and governance. This role offers an opportunity to work on enterprise ServiceNow implementations, integrations, and process automation initiatives while contributing to continuous service improvement.

Responsibilities: -

- Own the architecture, technical design, development, and implementation of additional ServiceNow ITOM features.
- Design and implement capabilities across Event Management, AIOps, Service Mapping, Certificate Management, Health Log Analytics, Metric Intelligence, and automated remediation.
- Technically hands-on in configuration, scripting, integration development, testing, debugging, deployment, and production issue resolution.
- Configure event ingestion, normalization, filtering, deduplication, correlation, prioritization, service impact, and automated remediation.
- Build and enhance event rules, management rules, correlation rules, service models, operational dashboards, flows, subflows, and remediation workflows.
- Develop custom scripts, Script Includes, Business Rules, Flow Designer actions, Scripted REST APIs, Import Sets, Service Graph Connectors and Transform Maps.
- Integrate ServiceNow with monitoring, observability, infrastructure, cloud, network, and automation platforms using APIs, IntegrationHub, webhooks, and MID Servers.
- Develop proofs of concept and prototypes to validate complex ITOM features and integration approaches.
- Troubleshoot event ingestion, correlation, service impact, data mapping, integrations, workflows, and platform performance issues.
- Ensure current ITOM features align with the existing CMDB, CSDM, ITSM processes, security model, platform standards,



and performance requirements.
- Conduct code reviews and enforce secure, reusable, maintainable, high-performing, and upgrade-safe development practices.
- Support upgrades, regression testing, deployment, and production stabilization for newly implemented ITOM features.
- Lead technical workshops and mentor developers while serving as the escalation point for complex ITOM and integration issues.
- Proactively identify opportunities to extend ITOM capabilities and improve operational efficiency..

Experience: -

- 7+ years of overall IT experience, including 5+ years of ServiceNow experience.
- 5+ years in a ServiceNow ITOM Architect, Solution Architect, or senior technical leadership role.
- Significant and proven hands-on experience in designing and implementing enterprise-scale ServiceNow ITOM and CMDB solutions.
- Proven experience working with extending ITOM functionality complex, highly integrated, and customized ServiceNow environments.

Location: -

- Hyderabad

Educational Qualifications: -

- BE/BTech/ME/MTech/MCA/MSc.
- ServiceNow CSA (Certified System Administrator) preferred.
- ServiceNow CAD (Certified Application Developer) and CIS-ITSM certifications are an added advantage.
- ITIL Foundation Certification preferred
- Safe/Agile Certifications preferred

Skills: -

Mandatory Technical Skills: -

- Strong experience as a technically hands-on ServiceNow ITOM Architect on end to end implementations.
- Deep knowledge of Event and Management, event normalization, deduplication, correlation, Service Mapping, service visibility, AIOps, Certificate Management, Health Log Analytics, Metric Intelligence, and automated remediation.
- Advanced ServiceNow development skills using JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, subflows, custom actions, Scripted REST APIs, IntegrationHub,



Import Sets, Transform Maps, scheduled jobs, and asynchronous processing.
- Hands-on experience configuring event rules, management rules, correlation rules, service-impact calculations, dashboards, and remediation workflows.
- Strong understanding of CMDB, CSDM, CI relationships, application services, and service models.
- Solid integration experience using REST, SOAP, IntegrationHub, APIs, webhooks, MID Servers, OAuth, and certificate-based authentication.
- Ability and flexible to independently code, configure, test, troubleshoot, optimize, and deploy complex ITOM solutions.
- Strong troubleshooting experience across event ingestion, data transformation, correlation, service impact, integrations, flows, and performance.
- Thorough knowledge of cloud operations across Azure, AWS, or Google Cloud.
- Strong experience on integrating monitoring tools like Splunk, Dynatrace, Solar winds, Nagios.
- Experience designing secure, scalable, reusable, high-performing, and upgrade-safe solutions.
- Strong technical leadership, stakeholder management, communication, mentoring, and documentation skills.
- Proactive, self-driven, initiative-oriented, and accountable for end-to-end technical outcomes.

Good to Have Skills: -

- Experience with AIOps, anomaly detection, noise reduction, predictive operations, root-cause analysis, and automated remediation.
- Experience integrating ITOM with Incident, Major Incident, Problem, Change, and Knowledge Management.
- Understanding of Kubernetes, Docker, microservices, serverless applications, and modern observability practices.
- Hands-on experience with PowerShell, Python, Ansible, Terraform, or similar automation technologies.
- Knowledge of Service Reliability Management, Cloud Accelerate, Operational Technology Management, or related ServiceNow capabilities.
- Experience with Performance Analytics, Process Optimization, Predictive Intelligence, or Now Assist.
- Familiarity with Automated Test Framework, source control, CI/CD, and ServiceNow deployment governance.
- Relevant certifications such as ServiceNow CSA, CAD, CIS-Event Management, CTA/CMA certifications.

📌 ServiceNow Lead- ITOM (India)
🏢 Info Origin
📍 India