ServiceNow Engineer – ITOM Health / Event Management

nClaidroid — Pune / Thiruvananthapuram, India (Hybrid)

nClaidroid Technologies Pvt. Ltd.

nLocation: Pune / Trivandrum

nWork Mode: Hybrid / Project Delivery Model

nExperience: Relevant ServiceNow ITOM / Event Management experience

nWe’re Hiring: ServiceNow Engineer – ITOM Health

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nClaidroid Technologies Pvt. Ltd. is hiring an experienced ServiceNow Engineer – ITOM Health / Event Management for a strategic enterprise technology engagement with a leading global client.

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nThe role involves end-to-end responsibility for the implementation, configuration, application development, technical support and consulting of ServiceNow ITOM Health and Event Management solutions.

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nThis opportunity is ideal for professionals with strong hands-on expertise in ServiceNow, ITOM Health, Event Management, application configuration, workflow development, production support, alert correlation and event-noise reduction .

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nAbout Claidroid Technologies

nClaidroid Technologies Pvt. Ltd. is a global digital transformation and technology services partner built around Cloud, AI, Automation and Enterprise Platforms .

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nWe work with leading enterprises to modernize technology platforms, improve operational efficiency, strengthen governance and deliver high-quality technology solutions.

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nRole Overview

nAs a ServiceNow Engineer – ITOM Health , you will work closely with support teams, monitoring-tool owners and business stakeholders to understand ongoing requirements and translate them into effective ServiceNow solutions.

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nYou will be responsible for gathering and documenting functional and process requirements , developing technical requirements, and implementing ServiceNow Event Management capabilities aligned with business and stakeholder expectations.

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nThe role requires a strong understanding of core ServiceNow functionality and out-of-the-box features , along with broad IT operations knowledge. You will work in a DevOps mode , covering requirement analysis, solution design, development, deployment and ongoing operation of the platform.

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nKey Responsibilities

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- Analyse client requirements and product specifications and propose appropriate technical solutions in ServiceNow .
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- Design and estimate ServiceNow solutions based on business and technical requirements.
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- Develop or coordinate the development of ServiceNow features in line with platform best practices.
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- Configure and develop ServiceNow applications to support new functionality, interfaces and modules.
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- Configure UI components and workflows based on business requirements.
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- Work within the defined Software Delivery Lifecycle (SDLC) to document and deliver requirements.
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- Maintain solution designs and technical documentation in line with industry best practices.
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- Reuse and extend existing implementations while contributing to continuous improvements.
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- Take ownership of assigned tasks and deliver them within committed timelines.
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- Maintain professional and goal-oriented communication with client stakeholders.
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- Support implementation of the latest relevant ServiceNow plugins with minimal disruption to IT operations.
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- Support ServiceNow platform upgrades, including product-specific testing and defect resolution.
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- Ensure configuration consistency across development, stage, testing, sandbox and production environments .
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- Participate in ongoing production support and end-user support .
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- Troubleshoot bugs and resolve defects in applications developed by the ServiceNow team.
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nEvent Management & ITOM Responsibilities

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- Continuously improve Event Management automation .
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- Improve and optimize alert correlation .
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- Oversee event-noise reduction and drive continuous optimization.
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- Maintain and enhance the ServiceNow Operations Workspace configuration.
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- Adjust the Operations Workspace / Command Center based on evolving user requirements.
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nMust-Have Skills

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- Strong hands-on experience with ServiceNow .
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- Strong understanding of ServiceNow ITOM Health and Event Management .
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- Deep understanding of core ServiceNow functionality and OOTB features .
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- Experience in ServiceNow configuration and application development .
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- Experience in gathering and translating business requirements into technical ServiceNow solutions.
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- Strong understanding of UI and workflow configuration .
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- Experience supporting ServiceNow in production environments .
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- Strong troubleshooting and defect-resolution skills.
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- Understanding of DevOps delivery models .
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- Experience across requirement analysis, design, build, deployment and operation.
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- Broad understanding of IT operations and mainstream infrastructure technologies .
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- Solid client communication and stakeholder-management skills.
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nCandidate Profile

nWe are looking for professionals who can take end-to-end ownership of ServiceNow ITOM Health and Event Management solutions .

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nThe ideal candidate should be comfortable working across development, configuration, production support, platform upgrades and operational optimization , while collaborating closely with client stakeholders, support teams and monitoring-tool owners.

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nCandidates should also be able to work independently, take ownership of delivery timelines and continuously improve the existing ServiceNow implementation.

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nWhy Join Claidroid Technologies?

nAt Claidroid Technologies , you will work on enterprise technology initiatives for global clients in an environment that values technical excellence, ownership, automation, reliability and continuous improvement .

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nThis role provides strong exposure to:

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- ServiceNow ITOM Health
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- Event Management
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- ServiceNow Application Development
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- Event and Alert Correlation
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- Automation
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- Event-Noise Reduction
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- Operations Workspace / Command Center
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- Platform Upgrades
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- Production Support
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- DevOps Delivery
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nWork Location

nPune / Trivandrum

nCandidates should be open to working from the designated project location as required by the client and project delivery model.

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nKey Skills: ServiceNow | ITOM Health | Event Management | Alert Correlation | Event Noise Reduction | Operations Workspace | ServiceNow Development | ServiceNow Configuration | Workflow Configuration | UI Configuration | Production Support | DevOps | Platform Upgrades | Troubleshooting

📌 ServiceNow Engineer - ITOM Health / Event Management (Pune)
🏢 Claidroid
📍 Pune