ITIL V4 Foundation and Service Transition knowledge is essential

•Experience in Risk Management, Continual Service Improvement, Stakeholder Management and Agile Methodologies is desirable

- Demonstrable experience of designing support models for services/platforms over their entire lifecycle, from concept to retirement through design, transition, and operation.
- Strong planning and organizational skills.
- Project Management capabilities with ability to plan, initiate, monitor, and implement projects within a team.
- Business awareness on the impact of Service Levels & any associated failures.
- Excellent verbal, written communication, and presentation skills together with the ability to deliver to senior level. Ability to communicate effectively with technical engineers and service delivery team.
- Commitment to service excellence and customer experience.
- Flexibility in a rapidly changing and developing setting.
- Proven track record in striving for continuous improvement and driving efficiencies, whilst maintaining high levels of customer satisfaction.
- Proven team player in working with one's peers to ensure that delivery of service is timely, efficient and of high quality

📌 Service Transition Manager (Bengaluru)
🏢 Procain Consulting u0026 Services
📍 Bengaluru