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We are looking for an experienced Service Transition Manager to lead the transition of new and changed technology services into Run-the-Bank (RTB) operations within a banking environment.

The role will act as the key interface between Technology Delivery, Application Support, Infrastructure, Cybersecurity, IT Operations, Business, Risk & Compliance and third-party vendors, ensuring that services are fully operationally ready before production go-live.

Key Responsibilities

- Own end-to-end service transition and operational readiness for new and major technology changes.
- Establish transition plans, milestones, dependencies, risks and acceptance criteria.
- Conduct Operational Readiness Assessments (ORA) and provide Go / No-Go recommendations.
- Ensure production services have appropriate support models, L1/L2/L3 ownership, monitoring, alerting, runbooks, escalation procedures and knowledge transfer.
- Ensure security, technology risk, audit, regulatory, access and control requirements are completed before go-live.
- Coordinate with Change & Release Management on implementation, validation and rollback plans.
- Ensure CMDB, service documentation, DR/BCP and support documentation are complete and accurate.
- Manage hypercare and post-go-live support, ensuring issues and transition gaps are tracked through closure.
- Provide regular transition status, risks, issues and readiness reporting to senior technology stakeholders.
- Challenge delivery teams constructively where operational readiness or risk requirements are not met.




- Ensure formal RTB acceptance and handover from project/change teams to steady-state operations.
- Drive continuous improvement and lessons learned across the service transition lifecycle.

Candidate Profile

Experience

- 10+ years of experience in Service Transition, IT Service Management, IT Operations, Change/Release Management or Technology Delivery.
- Proven experience managing complex technology transitions in banking, financial services or another highly regulated environment.
- Experience working across multiple technology teams and senior stakeholders.
- Strong understanding of production support and 24x7 critical technology environments.

Knowledge

- ITIL / IT Service Management
- Service Transition & Operational Readiness
- Change & Release Management
- Incident / Problem Management
- CMDB / Configuration Management
- Technology Risk & Controls
- Information Security
- Disaster Recovery / Business Continuity
- Vendor Management

Tools: ServiceNow, Jira, Confluence or equivalent ITSM platforms.

Key Competencies

- Strong stakeholder management and communication
- Excellent governance and risk mindset
- Ability to influence and challenge without direct authority
- Robust analytical and problem-solving skills
- Ability to manage multiple concurrent transitions
- Strong attention to detail and execution discipline
- Comfortable operating in a high-pressure banking environment

Qualifications

- Bachelor's degree in Technology, Computer Science, Engineering or equivalent.
- ITIL certification preferred.

📌 Service Transition Manager (India)
🏢 CSI GLOBAL
📍 India