Service Relationship Manager-Small Business Enterprise-Sales (Hyderabad)

Service Relationship Manager-Small Business Enterprise-Sales (Hyderabad)

27 Sep
|
Candidate Experience site
|
Hyderabad

27 Sep

Candidate Experience site

Hyderabad

Service Relationship Manager - Small Business Enterprise-Sales

Roles and Responsibilities

- Ensuring customer’s closure request is processed timely

- Coordinate with relevant team to ensure correct resolution

- Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support

- Execute best practices to ensure reduction in complaints and errors

- Display ownership in handling service requests of customers with accurate resolution

- Update MIS/Reports accurately with details required

- Contribute towards improvement in TAT and NPS

📌 Service Relationship Manager-Small Business Enterprise-Sales (Hyderabad)
🏢 Candidate Experience site
📍 Hyderabad

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