– SERVICE MANAGER

Company: SREE JAYANATHAN CHITS PRIVATE LIMITED

Designation: Service Manager

Department: Customer Service / Operations

Location: Branch / Multiple Branches

Job Summary

We are looking for an experienced and responsible Service Manager to manage customer service operations, handle customer queries, coordinate with branch teams, and ensure smooth and efficient service delivery.

Key Responsibilities

- Manage day-to-day customer service activities at the branch.
- Handle customer queries, complaints, and service-related issues professionally.
- Coordinate with customers regarding chit payments, receipts, documents, auctions, and other service requirements.
- Maintain good relationships with existing customers.
- Ensure timely resolution of customer complaints and requests.
- Coordinate with Branch Manager, ABM, Collection and other departments.
- Monitor customer follow-ups and pending service requests.
- Ensure proper maintenance and verification of customer records and documents.
- Support branch operations and maintain service quality.
- Follow company policies, procedures, and compliance requirements.
- Prepare and submit regular service-related reports to management.




- Support customer retention and improve overall customer satisfaction.

Requirements

- Any Degree / Diploma.
- 2–5 years of experience in customer service, finance, banking, insurance, chit funds, or related fields.
- Good communication and customer-handling skills.
- Basic knowledge of MS Office and computer operations.
- Ability to manage a team and coordinate with different departments.
- Target-oriented, responsible, and customer-focused.
- Knowledge of chit fund operations will be an added advantage.

Skills

- Customer Relationship Management
- Communication Skills
- Team Coordination
- Problem Solving
- Leadership Skills
- Documentation & Reporting
- Time Management

Salary & Benefits

- Salary: ₹30,000 – ₹40,000 per month
- Attractive incentives and performance rewards
- Growth opportunities opportunities
- PF and other benefits as applicable

Employment Type: Full-time

Pay: ₹40,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Life insurance
- Provident Fund

Work Location: In person

📌 Service Manager (Karaikudi)
🏢 SREE JAYANATHAN CHITS PRIVATE
📍 Karaikudi