Service Desk Engineer (Tamil Nadu)

Service Desk Engineer (Tamil Nadu)

27 Sep
|
Neurealm
|
Tamil Nadu

27 Sep

Neurealm

Tamil Nadu

Provide Level 1 technical support through phone, email, chat, and ticketing systems.

nLog, categorize, prioritize, and track incidents and service requests.

nTroubleshoot and resolve issues related to:

nWindows operating systems

nMicrosoft 365 applications

nOutlook, Teams, OneDrive, and SharePoint

nPrinters and peripherals

nBasic network connectivity

nPerform user account administration in Active Directory and Azure AD.

nSupport password resets, access requests, and mailbox management.

nEscalate unresolved issues to Level 2/Level 3 support teams.

nMonitor ticket queues and ensure SLA compliance.

nMaintain accurate documentation of incidents, resolutions, and knowledge articles.

nAssist in onboarding and offboarding activities.

nFollow ITIL-based Incident, Request, and Problem Management processes.

📌 Service Desk Engineer (Tamil Nadu)
🏢 Neurealm
📍 Tamil Nadu

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