- IT IS Service Desk
- Leadership
- Communciation
- Client Handling
Skills
Team Skills
Employee Relationship
Skills
- Manage Attrition
- Convincing
Skills
- Speaking with numbers
- PI Skills Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.