Service Delivery Director (DPO)

Chennai, Tamil Nadu

Job Summary

Change and IT Director

Key Responsibilities

Managing the IBS Technology Landscape

- Oversee IBS IT and Change functions, ensuring FCA compliance
- Accountable for the overall IT strategy and delivery to ensure IBS operations teams can service its customers and remain compliant to regulatory responsibilities
- Responsible for BCP, DR, and Ops Resilience activities
- Manage and reduce IT risks of the IBS setting working collaboratively with clients, other partner organizations and third-party vendor
- Evaluate technology operations and establish IT policies
- Analyze business requirements and determine technology needs
- Purchase and ensure efficient technology solutions
- Report upgrade needs to upper management
- Lead IT teams and build provider relationships
- Manage IBS P&L;, control budget spends, and report expenditure

Managing BAU Change Project
- Overall responsibility of Regulatory, Client driven and internal changes in the IT landscape to remain compliant with regulations
- Translates the strategic direction and business objectives established by clients into holistic change management strategies
- Support project managers on daily change management activities and provide the appropriate levels of support and coaching for IBS and client team members
- Coach and guide project team members on IBS change and transformation projects in line with the business plans
- Lead new Scoping, Ideas and convert to project for the IBS business and wider HCL business as required




- Contribute to the development of IBS practice, methodologies and people
- Work with wider HCL/IBS sales and leadership on business development opportunities, developing responses to client inquiries, creating solutions and estimating work efforts for new opportunities
- Achieve growth and sales targets, engage with senior executives and support the development of IBS employees and recruiting efforts

Skill Requirements

- Proven experience as CTO/ CIO role of regulated business environment
- Experience in working with AWS, Informix, AIX and legacy platforms.
- Knowledge in Insurance Domain preferably Life and Pension
- Experience in day to operations and projects in IT Risk, Info-sec, ASM, infrastructure and network management
- Experience in analysis, implementation and evaluation of IT systems and their specifications
- Able to understand and measure the impact of strategies and activities on the business
- Build and maintain deep internal and some external/sector-wide relationships
- Understands the broader context and operates with a global mindset
- Self-motivator with the ability to work with much ambiguity
- Understands the risks faced by the organization and the controls in place to manage and mitigate risks

Other Requirements

- Preferably degree / professional qualification or minimum 15 years of Leadership roles for Change / IT Strategy & Operations management with experience in delivering on transformation agenda for Insurance / FS companies.
- 15+ years of relevant work experience

📌 Service Delivery Director (DPO) (Chennai)
🏢 HCLTech
📍 Chennai