for a Tele Caller: Job Title: Tele Caller Department: Sales / Customer Support Reports To: Team Leader / Manager --- ### Job Summary The Tele Caller is responsible for reaching out to prospective customers over the phone, explaining products or services, addressing queries, and ensuring lead conversion or customer satisfaction. --- ### Key Responsibilities 1. Outbound & Inbound Calls Make outbound calls to potential customers to generate leads and conversions.
Handle inbound calls, provide accurate information, and resolve queries. 2. Customer Engagement Explain company products, services, programs clearly.
Counsel customers on benefits, procedures, and next steps. 3. Lead Management Maintain and update call records in CRM or databases.
Follow up regularly with leads to ensure timely conversion. 4. Target Achievement Meet daily/weekly/monthly call and conversion targets.
Assist the team in achieving overall sales/admission goals. 5.
Coordination & Reporting Coordinate with the sales/admission team for smooth process flow.
Prepare and submit daily call reports to the Team Leader/Manager. --- ### Skills & Qualifications Education: Minimum 12th pass; graduation preferred.
Experience: 0–2 years in telecalling, customer service, or sales (freshers may also apply).
Skills: Excellent verbal communication skills in [English / Hindi / Local Language].
Polite and persuasive telephone etiquette.
Basic computer knowledge (MS Office, CRM).
Ability to handle rejection and work under pressure. --- ### Key Competencies Valuable listening and problem-solving skills Positive attitude and confidence on call Target-driven and self-motivated * Patience and persistence