– Senior Sales Manager / Business Development Manager – BPS Services Location: Bangalore, Chennai Experience: 12+ Years Salary: 30 LPAPreferred Experience Experience working with Domestic BPO/BPS/BPM, Retail and E-commerce clients will be an added advantage. Exposure to enterprise clients and large-scale outsourcing engagements preferred. Strong understanding of industry trends and BPS transformation initiatives.

Position Overview Looking for a seasoned sales professional to drive growth for our Business Process Services (BPS) portfolio. The ideal candidate should have strong experiencein selling BPS/BPO/BPM solutions, including Back Office Outsourcing, Customer Experience Management (CXM), Contact Center, and Omnichannel CX solutions. The role requires a strong combination of hunting and farming capabilities — acquiring newenterprise clients while expanding relationships and wallet share with existing customers.

Key Responsibilities Drive end-to-end sales for BPS/BPO/BPM, Back Office Outsourcing, CXM, Contact Center, and Omnichannel CX offerings. Build and manage sales pipeline through recent client acquisition and strategicaccount expansion. Identify, engage, and close opportunities with enterprise customers acrossindustries.

Develop strong relationships with CXOs, business heads, and key decision-makers. Own the complete sales cycle including lead generation,



solution positioning, RFP/RFI management, negotiations, and closure. Work closely with delivery, solution, and operations teams to create customizedcustomer solutions.

Drive account mining and cross-selling opportunities within existing customerrelationships. Achieve assigned revenue and business growth targets. Track market trends, competitor landscape, and emerging opportunities in the BPSindustry.

Candidate

Profile / Skills Required Minimum 10+ years of relevant sales experience in BPS/BPO/BPM/Managed Services/CXM/Contact Center solutions. Proven experience in selling outsourcing services and managing enterprise salescycles. Strong understanding of Back Office operations, Customer Experience Management, Digital CX, and Omnichannel solutions.

Demonstrated success in both new logo acquisition (hunting) and existing accountgrowth (farming). Strong enterprise relationship management and consultative selling skills.

Experience managing large-value deals and complex client engagements. Excellent communication, negotiation, and stakeholder management skills.

Key Success Metrics

Revenue growth and new business acquisition. Pipeline generation and conversion. Strategic account expansion and wallet share growth. Customer relationship development and retention. For assistance -

📌 Senior Manager - Business Development(transition) – Bps (domestic Services)
🏢 Paul's Consultancy Services
📍 Bengaluru