Front Office Executive

Location: Goa

Department: Front Office

Employment Type: Full time

Experience: 1–3 years in Front Office / Hotel Operations

Job Summary

We are looking for a friendly and professional Front Office Executive to be the first point of contact for our guests. The candidate will be responsible for handling guest arrivals and departures, reservations, guest queries and providing a smooth and welcoming experience throughout the guest's stay.

Key Responsibilities

- Welcome and greet guests in a warm and professional manner.
- Handle check-in and check-out procedures efficiently.
- Manage reservations, room allocations and guest requests.
- Provide guests with information about the property, facilities, services and local attractions.
- Handle guest queries, requests and complaints professionally and ensure timely resolution.
- Coordinate with Housekeeping, F&B;, Maintenance and other departments for smooth guest services.
- Maintain accurate guest records and ensure proper documentation.
- Handle billing, payments and basic cash transactions as required.
- Maintain knowledge of room types, rates, packages, promotions and hotel facilities.
- Assist in upselling rooms, packages and other hotel services.
- Follow up on guest requests and ensure they are completed on time.
- Maintain proper shift handovers and communicate important guest information to the next shift.




- Ensure the Front Office desk and lobby area are maintained professionally.
- Follow hotel SOPs, service standards and safety procedures.
- Assist with guest feedback and work towards improving the overall guest experience.

Skills & Requirements
- 1–3 years of experience in Front Office operations, preferably in a hotel, resort or boutique property.
- Good communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Good command of English; knowledge of additional languages will be an advantage.
- Basic computer knowledge and familiarity with hotel/PMS software.
- Strong guest-handling and problem-solving skills.
- Ability to work in shifts, including weekends and holidays.
- Positive attitude and willingness to learn.
- Ability to work effectively as part of a team.

Key Skills Front Office Operations | Guest Relations | Check-in & Check-out | Reservations | PMS | Upselling | Guest Handling | Communication | Billing | Team Coordination | Problem Solving | Hospitality

What We Are Looking For A guest-focused and well-groomed professional who is confident in dealing with guests, communicates well and can ensure a smooth and welcoming experience from arrival to departure.

Call / Whatsapp (phone hidden)

Email: [email protected]

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

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