- Company Description Jio Haptik is a leading AI-powered customer experience platform that has been innovating since 2013, processing over 10 billion conversations and 10 million transactions across more than 10 channels in 135 languages for 500+ enterprises. The company helps brands transition to Generative AI and deliver end-to-end customer experiences at scale. Haptik’s product lines, Contakt and Interakt, support both enterprises and SMEs in solving their customers’ most pressing pain points. Recognized as a Category Leader by platforms such as Gartner, G2, and Opus Research, Haptik has also won awards including “Tech Startup of the Year” in AI and “Best Chat & Conversational Bot.” Its customers include prominent brands such as Jio, Paytm, Adani, Paisabazaar, Puma, and Whirlpool.

What will you do every day?

As a Security & Compliance Consultant, you are responsible for helping the implementation of the organization’s information security and compliance programs. You will also help in implementing and reviewing data protection and privacy controls through technical, operational, and administrative measures. The ideal candidate will have valuable experience in Security in SaaS products, a deep understanding of regulatory requirements, and a proactive approach to managing security threats and third-party risks; someone who enjoys security work and possesses both deep and wide expertise in the security space.

Job Responsibilities

- Develop and Implement Security & Privacy Policies (Primary | Must have)
- Create and maintain comprehensive security policies and procedures for cloud environments and application security that align with organizational goals and regulatory requirements
- Ensure policies are regularly updated and communicated to relevant stakeholders; should be an SME for Enterprise Security and Privacy related activities
- Third-Party Risk Management (Primary | Must have)
- Handle the third-party risk management activities (TPRM) covering both inbound and outbound assessments (through the Customer & Vendor lifecycles)




- Collaborate with procurement and legal teams to ensure third-party contracts include appropriate security and compliance requirements (this includes reviews of MSA, Bids, RFP’s)
- Compliance Oversight (Primary | Must have)
- Ensure the organization’s compliance with relevant laws, regulations, and standards (e.g., GDPR, HIPAA, ISO 27001, ISO 27701, DPDP, SOC 2); should be an SME for compliance
- Implementation of minimum 3 standards from GDPR, HIPAA, ISO 27001, ISO 27701, DPDP, SOC 2
- Handle the internal and external audits and manage responses to audit findings
- Product Security Practices (Primary | Good to have)
- Integrate security practices into the software development lifecycle (SDLC) and review the releases based on the established Secure SDLC processes
- Review the Products from time to time checking the availability of enterprise security features
- Cloud & Infra Security (Secondary | Good to have)
- Implement, review and maintain robust security controls for cloud platforms (AWS/Azure/GCP) as per the industry best practices (DevSecOps)
- Perform security reviews and hygienic-checks on cloud environments
- Cybersecurity (Secondary | Good to have)
- Knowledge on Cyber Attack Vectors, Cyber Threat Intelligence, Attack Surface Mgmt., etc.
- Adequate knowledge on Incident Response, Business Resilience and Risk Management
- Other responsibilities
- To act as a Security & Privacy champion/catalyst for all functions/BUs within the Company
- Training entire staff about security and privacy best practices whenever necessary

Experience & Other Requirements

- Degree/Diploma in Computer Science / Information Technology / Cybersecurity or equivalent
- 3-6 years of experience in information security, with a focus on compliance
- Proven track record in implementing security and compliance policies & controls
- At least 2 years of working and implementation knowledge for any two of the compliances (ISO 27001, 27701, GDPR, HIPAA, SOC 2, DPDP)
- Good to have working knowledge of Cloud security practices & involved in DevSecOps activities
- Good research mindset with a zeal to explore, learn, share, and implement

📌 Security & Compliance Specialist (Goregaon)
🏢 Haptik
📍 Goregaon