Salesforce Project Manager / Delivery Lead

Experience: 12+ Years

Role: Salesforce Project Manager / Delivery Lead

Work Model: Managed Services / Blended Onshore-Offshore Delivery

Client Location: Australia

Daily Stand-up: Around 6:30 AM IST

We are looking for an experienced Salesforce Project Manager / Delivery Lead to manage delivery performance, team health, stakeholder relationships, and governance for a Salesforce managed services engagement.

The ideal candidate should have strong experience managing Salesforce implementations or managed services , working with distributed teams, handling client governance, and driving delivery through data-driven reporting and accountability.

The candidate must be comfortable attending a daily stand-up around 6:30 AM IST to coordinate with the Australia-based client.

Key Responsibilities

Delivery Performance

- Own BAU SLA attainment, including ticket intake, triage, prioritization, and resolution against agreed service levels.
- Drive progress against innovation roadmaps, sprint plans, and backlogs.
- Coordinate requirements gathering, solution design inputs, and release scheduling.
- Monitor delivery quality, rework rates, and release/deployment discipline.
- Use data from ticketing systems, sprint reports, QA logs, and release calendars to track delivery performance.
- Coordinate UAT and release management activities with QA and Development teams.
- Support go/no-go and rollback decisions in coordination with the Technical Architect and relevant teams.

Team & Resource Management

- Monitor team utilization and allocation accuracy using timesheet and delivery data.
- Track team stability, attrition risks, and skill coverage.
- Ensure team capabilities are aligned with the complexity of work in progress.
- Lead resource planning and backfill activities.




- Identify and escalate resource gaps proactively.

Stakeholder Management

- Act as a primary point of contact for client communication and escalations.
- Prepare and manage weekly client status reporting.
- Work closely with senior client stakeholders and internal leadership.
- Prepare monthly client satisfaction assessments based on client feedback and engagement data.
- Manage escalations and ensure issues have clear owners and next steps.

Governance & Reporting

- Own the monthly performance scorecard and ensure timely submission.
- Ensure performance metrics are supported by actual delivery data and evidence.
- Provide written explanations and corrective actions for metrics falling below agreed thresholds.
- Maintain the project risk register as a continuously updated working document.
- Ensure governance activities are executed according to the engagement's RACI framework.
- Maintain explicit accountability across delivery, reporting, risks, and escalations.

Team Collaboration The Project Manager will work closely with:
- Technical Architect: Solution design, technical architecture, code review, and release/rollback decisions.
- Business Analyst / Salesforce Admin: Requirements, BAU configuration, and UAT coordination.
- Development & QA Teams: Delivery, testing, validation, and issue resolution.
- SFMC Architect / Senior Consultant: Marketing Cloud delivery, campaign builds, and journey/automation design.





The Project Manager will be responsible for ensuring effective coordination across these functions and making sure deliverables, risks, dependencies, and ownership remain clearly tracked. Required Skills & Experience
- 12+ years of overall experience , with strong experience in Project Management or Delivery Management.
- Proven experience managing Salesforce implementations or Salesforce managed services .
- Experience working with blended onshore/offshore delivery teams .
- Strong stakeholder management and client communication skills.
- Experience handling escalations with senior client stakeholders.
- Strong understanding of Agile delivery , sprint planning, and backlog management.
- Experience managing BAU ticket-based support environments and SLA-driven delivery .
- Experience maintaining project risk registers, governance processes, and monthly reporting .
- Strong data-driven approach to delivery reporting and performance management.
- Ability to work within a defined RACI framework and maintain clear ownership across teams.

Good to Have
- Experience with Salesforce Vlocity / OmniStudio .
- Experience with Salesforce Marketing Cloud (SFMC) .
- Experience managing large-scale or global Salesforce programs.
- Experience in Salesforce managed services environments.
- Salesforce-related certifications.

Ideal Candidate An experienced Salesforce Project Manager / Delivery Lead who can take ownership of end-to-end delivery governance, manage distributed teams, work directly with senior stakeholders, and drive accountability through data, SLAs, risks, and measurable delivery outcomes. Candidates must be comfortable with a daily stand-up around 6:30 AM IST to coordinate with the Australia-based client.

📌 Salesforce Project Manage (Bengaluru)
🏢 Sayzo
📍 Bengaluru