Employment Type: Full-Time

nExperience: 3-5 Years

nLocation: Gurugram/Noida/Hyderabad

nWork Mode: Hybrid

nShift Timings: 2:30 to 10:30 IST

nRole Summary: We are seeking a proactive and technically skilled Salesforce Administrator to support and enhance our Salesforce platform while serving as a key liaison between business users and technical teams. The ideal candidate will manage user support, troubleshoot issues, coordinate resolutions through ServiceNow, and assist with Salesforce release and deployment activities.

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nKey Responsibilities

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- Administer and maintain Salesforce environments, including user management, security, profiles, permission sets, reports, dashboards, flows, and customizations.
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- Provide day-to-day support to business users by analyzing, troubleshooting, and resolving Salesforce-related issues.
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- Manage and track incidents, service requests, and enhancements through ServiceNow ticketing.
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- Collaborate with business stakeholders to gather requirements, identify root causes, and implement effective solutions.
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- Support Salesforce release management activities, including deployments and post-deployment validation.
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- Work with development teams on code promotion, branch management, and merge activities using Bitbucket.
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- Assist in maintaining CI/CD processes using Salesforce DX (SFDX) and Jenkins.
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- Perform system testing,



regression testing, and coordinate UAT activities.
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- Monitor system health, data quality, and platform adoption.
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- Maintain system documentation, knowledge articles, and support procedures.
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nRequired Skills & Experience

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- 3-5 years of Salesforce Administration experience.
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- Strong knowledge of Salesforce Sales Cloud and Service Cloud administration.
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- Experience managing end-user support and incident resolution in an enterprise workplace.
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- Hands-on experience with ServiceNow ticket management.
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- Good understanding of Salesforce security model, automation tools (Flows), reports, and dashboards.
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- Working knowledge of Salesforce DX (SFDX), metadata deployment, and release management processes.
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- Experience with Bitbucket source control, code merging, branching strategies, and repository maintenance.
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- Familiarity with Jenkins CI/CD pipelines and deployment processes.
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- Strong analytical, problem-solving, and stakeholder management skills.
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- Excellent verbal and written communication skills.
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nPreferred Qualifications

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- Salesforce Administrator Certification.
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- Experience working in Agile/Scrum environments.
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- Basic understanding of Apex, Lightning Components, and Salesforce development lifecycle.
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📌 Salesforce Administrator (Haryana)
🏢 Xebia
📍 Haryana